Elements and Performance Criteria
- Prepare environment and participants.
- Prepare resources appropriate to communication medium and make necessary environmental adjustments.
- Consult technical support staff to establish equipment conditions and access to become familiar with specific technology.
- Undertake technical management and confirm the process and purpose of the assignment.
- Seek information about people and context and identify issues which may affect the process or outcomes and take necessary action to address problems.
- Adapt delivery to equipment.
- Effect introductions and confirm process of interpreting by telephone or video link and relevant roles and conditions.
- Adjust volume and position of equipment for audibility or visibility and adjust delivery to be heard or seen.
- Identify and use terms of address appropriate to the medium.
- Identify physical challenges posed by the communication medium and make recommendations to address them.
- Act assertively to address technological. problems.
- Manage discourse.
- Adapt delivery to physical requirements and constraints of the technology.
- Use open strategies to manage communication flow in a culturally appropriate manner
- Use a range of strategies to adjust and adapt to rapidly changing subjects and context matters, dialects and regional variations and register.Take notes to support retention and recall and seek clarification or repetition when necessary.
- Use overt strategies to manage communication breakdown.
- Monitor occupational health and safety issues arising from using communication equipment and take preventative action.
- Evaluate delivery
- Prepare environment and participants
- Prepare resources appropriate to communication medium and make necessary environmental adjustments.
- Consult technical support staff to establish equipment conditions and access to become familiar with specific technology.
- Undertake technical management and confirm the process and purpose of the assignment.
- Seek information about people and context and identify issues which may affect the process or outcomes and take necessary action to address problems.
- Adapt delivery to equipment
- Effect introductions and confirm process of interpreting by telephone or video link and relevant roles and conditions.
- Adjust volume and position of equipment for audibility or visibility and adjust delivery to be heard or seen.
- Identify and use terms of address appropriate to the medium.
- Identify physical challenges posed by the communication medium and make recommendations to address them.
- Act assertively to address technological. problems.
- Manage discourse
- Adapt delivery to physical requirements and constraints of the technology.
- Use open strategies to manage communication flow in a culturally appropriate manner
- Use a range of strategies to adjust and adapt to rapidly changing subjects and context matters, dialects and regional variations and register.Take notes to support retention and recall and seek clarification or repetition when necessary.
- Use overt strategies to manage communication breakdown.
- Monitor occupational health and safety issues arising from using communication equipment and take preventative action.